Limited Return Policy

All orders are final and non-refundable unless the shipment arrives damaged, or an item is defective. You will have 30 days from the date of purchase to contact us at info@elumetheway.com with these issues. 

Returned merchandise must be in same condition as it was received. Used or tampered with merchandise will not qualify for a refund. All returns will incur an $8 restocking fee per item. Original shipping charges will not be refunded.

RETURN PROCESS

NEED TO INITIATE A RETURN?

1. Contact Us: To determine if your order qualifies for a return, complete form or email us at info@elumetheway.com with the following required information:

  1. Name

  2. Email

  3. Order #

  4. Reason for return

2. Return the item: If your return is approved, we will provide the necessary shipping information and instructions needed to process your return. You will need to carefully package the items to ensure it is protected in shipment.

3. Finalizing your return: Once we receive the items your return will be processed within 5-10 business days of its arrival back to ELUME. You will receive an email from our team once the return is processed.